You may be offered a free 20-minute initial consultation. This may be in person, online, or by telephone. 

No therapy will be provided during the consultation.

The purpose of this initial consultation is to establish in what ways I can help you with any issues or problems or challenges that you may have, or how I can help you to achieve whatever goals you would like to achieve. During these consultations, estimates of the number of sessions required to deal with your presenting issue are given based on the information presented at that time. Estimates are only rough guidelines and are subject to change. Every client is different, and the challenges that you face are unique to you. Any revision of the number of sessions necessary will only be made jointly between you and I when the underlying and root causes of your issue come to light, and you can see for yourself what, if anything, further needs to be done.

Payment must be made at the time of booking your first session by bank transfer. Bank details will be sent to you at that time. Your bank transfer payment must clearly state you name in the transaction reference section. No refunds will be given for cancellations within 24 hours of the session appointment. 

If it has been agreed that multiple sessions are required, and a discount package has been applied, depending on your circumstances you may pay the full amount of the package at the time of booking the first session, or you may choose to pay on a per session basis. If you choose this option, the full standard session rate will apply and be payable for the first sessions, and the discount of that package will be applied to the last session, resulting in the final session being at a lower rate, as your earlier payments are considered.

Where payment is not received 48 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or telephone call at least 48 hours before the time of the session.

No refunds will be issued for cancellations within 24 hours of the scheduled session.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro-rata refund will be issued after deduction of the full standard session fee for any sessions you have attended or cancelled with less than 24 hours’ notice.

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Payment must be made at the time of booking your first session through  the safe link on the page or if you prefer it can made by bank transfer. Bank details will be sent to you at that time. Your bank transfer payment must clearly state your name in the bank reference section. Cash and cheques will not be accepted without prior agreement.

Any contact between sessions will be by telephone, email, or text, during office hours. 9 to 5 – Monday to Friday. Any messages received outside of these hours will normally only be dealt with during office hours on the following office day, however, I am flexible and will endeavour to answer any urgent matters or calls for assistance at times other than office hours. If you have any specific ways, you do not wish to be contacted, if perhaps you have concerns others may be able to access any messages or overhear any conversations, please advise.

I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g., GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in person.

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

During any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor that you are using in accordance with your doctor’s instructions. If you do attend any sessions under the influence of alcohol or recreational drugs or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

Where you give permission for confidentiality to be broken

Where I am compelled by a court of law

Where the information is of a nature that confidentiality cannot be maintained, for example:

The possibility of harm to yourself or others exists

In cases of fraud or crime

When minors (under 18 years old) are involved

Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

Under no circumstances will Uesila Sousa be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Uesila Sousa. In addition, you agree to defend, indemnify, and hold Uesila Sousa harmless from and against all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy: [link to privacy policy/statement]. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

I confirm that I have been advised by Uesila Sousa of the scope of the therapies that she provides and give my full consent to receiving therapy sessions from Uesila Sousa.

I understand that results may vary from person to person and the agreement by Uesila Sousa to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

I understand that hypnotherapy or any other therapy or information provided by Uesila Sousa either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.

I declare that, if advised by Uesila Sousa prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the Approval I have been advised that I am free to terminate any or all sessions at any time.

I understand that my level of motivation is vital in the therapy process, and I agree to always participate to the best of my ability, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to audio recordings and/or carrying out other therapeutic tasks as appropriate.

I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.